GENERAL TERMS and Conditions
Bookings
Bookings can be made over the phone or online. Some offers are available online only and cannot be honoured in-house or over the phone.
Payment Terms
Packages have their own payment terms and minimum charge. Please refer to below for the unique terms.
No minimum number of participants packages ie. “Arrive and Drive” – Full payment at the time of booking
Kids Parties – 8-person deposit at the time of booking, remaining balance one week prior to the event. If the booking is made with less than one week’s notice, full payment is required.
There is a minimum charge of 8 x kids for a single group.
Race Packages – 6-person deposit at the time of booking for a single group, remaining balance one week prior to the event. If the booking is made with less than one week’s notice, full payment is required.
There is a minimum charge of 10 drivers for a single group.
Christmas Packages – 10-person deposit at the time of booking for a single group, remaining balance one week prior to the event. If the booking is made with less than one week’s notice, full payment is required.
There is a minimum charge of 10 drivers for a single group.
Cancellations/Changes
All deposits and payments are non-refundable.
To change a booking contact LeMans via phone (8787 8741) or email (customerservice@lemansgokarts.com.au). Packages have different notice requirements. Please refer to below for the different requirements.
No minimum number of participants packages ie. “Arrive and Drive”
a) Booking reschedule
Guests must provide at least 24 hours notice to reschedule a booking. If less than 24 hours notice is provided, the payment will be forfeited.
b) Number of Participants
i) Decrease
Guests must provide at least 24 hours notice regarding participant number decrease(s) to receive compensation. Compensation includes a credit to the amount of the unused activities. This credit can be used on the day for food/beverage or activities (subject to availability). If guests do not wish to use the credit on the day, it is valid for up to 12 months.
ii) Increase
Le Mans will endeavour to assist with increase in numbers; however, cannot guarantee availability. Additional participants will incur an additional cost.
Kids Parties/Race Packages
a) Booking Reschedule
Groups must provide at least 7 day’s notice to reschedule a booking. If less than 7 day’s notice is provided, the payment will be forfeited.
b) Number of Participants
i) Decrease
Group packages must meet their minimum number requirements (includes double groups or higher). Providing they meet minimum requirements, they can be compensated for reduced numbers if 24 hours notice is provided. Compensation includes a credit to the amount of the unused activities. This credit can be used on the day for food/beverage or activities (subject to availability). If guests do not wish to use the credit on the day, it is valid for up to 12 months. If the minimum number requirements are not met, unfortunately, compensation cannot be given.
ii) Increase
Le Mans will endeavour to assist with increase in numbers; however, cannot guarantee availability. It is strongly recommended that guests provide maximum numbers to assist with the planning of their event. Additional participants will incur an additional cost.
iii) Double Groups (includes anything larger than a single group)
Double groups (or higher) must be confirmed one week prior to the event. Once confirmed, they will not be compensated for less than the minimum number requirement (for the double, triple etc group).
Christmas Packages
a) Booking Reschedule
Groups must provide at least 7 day’s notice to reschedule a booking. If less than 7 day’s notice is provided, the payment will be forfeited.
b) Number of Participants
i) Decrease
Groups must confirm numbers and finalise the balance one week prior to the event. After this, no compensation can be given for a reduction in numbers.
ii) Increase
Le Mans will endeavour to assist with increase in numbers; however, cannot guarantee availability. It is strongly recommended guests book for the proposed maximum at the time of booking to avoid disappointment. Additional participants will incur an additional cost.
LeMans’ activities have unique requirements. Guests must meet all requirements to participate in the activity. If guests have booked for the incorrect activity, LeMans will endeavour to transfer the booking to an appropriate available activity. Guests will not be entitled to a refund or credit for a cancelled reservation due to a booking error.
Arrival Time
LeMans’ activities have their own unique arrival time requirements. It is the responsibility of the guest to be aware of their reservation time.
Any guest who arrives late may miss out or have a reduced experience. LeMans cannot delay reservations for late arrivals if it has an adverse impact on other guests or the day’s operations.
Guests will not be entitled to a refund or credit for cancelled reservations due to late arrival.
Public Holiday Surcharge
Public Holidays incur an additional 15% public holiday surcharge.
General Terms
- LeMans is a cashless business
- All visitors under the age of 18 must be accompanied by a responsible adult for the duration of their visit at the venue.
- Unless specified, activities are non-exclusive and you may share with other members of the public
- All scheduled times are subject to change/delay, LeMans may alter the order of your activities
Go Karting
Attire
Regardless of kart type, all guests must wear enclosed-toe footwear. All long hair must be tied up, and no loose clothing is to be worn ie. scarves. Helmets must be worn by all participants; therefore, turbans, hijabs or any headwear that conflicts with the health and safety of the helmet fit, unfortunately, will not be allowed. As Go Karting is an outdoor activity, please dress appropriately for the weather (shorts are permitted).
Photo ID
Photo ID is required for all participants over 18 ie. passport, driver’s license etc, this may be requested by staff on the day.
Fitness, Alcohol and Drugs
Guests must have a BAC of 0.00. Driver’s may be asked to undertake a breathalyser on the day. Unfortunately, any guest with a pre-existing condition is unable to participate in any activity.
Super Karts
Age Requirement: 18+ (or 16+ with a valid Learner’s Permit which must be brought on the day and sighted by staff)
Minimum Height Requirement: 150cm
Sprint Karts
Age Requirement: 12+
Minimum Height Requirement: 140cm
Rookie Karts
Age Requirement: 8-12 years-old
Minimum Height Requirement: 120cm
Twin Karts
Driver
Age Requirement: 18+
Minimum Height Requirement: 140cm
Maximum Height Requirement: 190cm
Passenger
Age Requirement: 4+
Minimum Height Requirement: 100cm
Unfortunately, it is not possible to provide maximum height and weight restrictions as every guest is different.
Laser, Mini Golf, Zero Latency Virtual Reality, Arcadia
Laser
Minimum Age: 6+
LeMans may use its discretion and allow younger kids to participate.
Mini Golf + Arcadia
All ages
Zero Latency Virtual Reality
Minimum Age: 10+
Some games have a higher minimum age.
Fitness, Alcohol and Drug Tolerance
Guests cannot participate in Mini Golf, Arcadia, Virtual Reality or Laser if they are displaying signs of intoxication. For Go Karting, drivers must have a BAC of 0.00 and may be asked to undertake a breathalyser. Drug use will strictly not be tolerated and guests who are suspected to be under the influence of drugs will be unable to participate.
The activities at LeMans require physical fitness, skill and mental alertness. Unfortunately, guests with a pre-existing condition are unable to participate in any activity.
Credit Card Request
LeMans reserves the right to sight any credit/debit card used for an online transaction. Failure to produce a card, may result in the cancellation of your reservation.
Weather
LeMans runs outdoor Go Kart tracks and will operate in most weather conditions.
Guests should be aware that by booking Go Karting, they acknowledge the risk associated with booking an outdoor activity and the possibility of racing in varying weather conditions ie. rain, heat etc. Reschedules or cancellations made due to change of mind outside the minimum notice requirements – including weather reasons, will result in payments/deposits being forfeited.
Weather deemed unsafe by Management and/or Track Supervisor on the day ie. lightning, hail or torrential rain; may result in the temporary cease of Go Karting or cancellation of your booking. In this case, guests can reschedule their booking to another date or will be issued with a credit. Credits will be valid for 12 months from the date of issue. Unfortunately, refunds will not be issued.
Catering & Food
LeMans has a licensed cafe and bar on premise. Off premise/outside food and drink is not permited with the exception of birthday cakes. Due to space constraints, ice-cream cakes cannot exceed a large dinner plate. Catering changes on the day are unlikely to be accommodated.
Go Karting Arrive & Drive and non-hosted packages unfortunately cannot pre-order catering. Whilst every effort is made to have your favourite food ready, it is subject to availability on the day.
Variations of catering included in packages ie. gluten free or food upgrades, may result in an additional charge.
Unfortunately, external food/drink cannot be brought into the venue ie. hot food, drinks, platters. The only exception is birthday cakes; due to space constraints, ice-cream cakes cannot exceed a large dinner plate.
Promotions
LeMans Entertainment will often run promotions via our social media pages, website, email marketing lists, in-venue etc.
We endeavour to notify all parties via an announcement on the platform outlining information regarding the competition ie. social media. If you have any questions or would like additional information please contact us via customerservice@lemansgokarts.com.au
We aim to make competition terms, time frames and requirements as clear as possible when announcing any promotion. If you are unsure of any conditions please contact us prior to entering.
Photo and Video
LeMans may capture photo and/or video footage during your visit and reserves the right to use any photograph/video taken at our venue without the expressed written permission of those included in the photograph/video. LeMans may use the photograph or video in our promotional material ie. print, electronic or other forms of media such as our website.
To ensure individual privacy, images or videos will not include full names or personal identifying information without written approval from the photographed subject.
A person attending LeMans who does not wish to have their image recorded for distribution, should inform the photographer on the day (if present) and email customerservice@lemansgokarts.com.au, including an identifying photograph for reference. LeMans will only utilise the photo for identification purposes.
Failure to notify LeMans, in writing, your desire to not have your image used in photograph or video, you agree to its use in the above identified purposes.